Shipping Policy

1. Shipping Coverage

We currently ship orders across India to serviceable PIN codes. Delivery availability depends on courier coverage, local restrictions and destination serviceability.

Remote or restricted locations may require additional delivery time or may not be serviceable.

2. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on Sundays, public holidays or outside business hours may be processed on the next working day.

Processing may take longer during promotions, stock verification, public holidays or unusually high order volumes.

3. Shipping Charges

Shipping charges, if applicable, are displayed at checkout before payment.

Free-shipping promotions may be subject to minimum order values, eligible products, serviceable locations or other conditions.

4. Estimated Delivery Time

Orders are generally delivered within 4–8 business days after dispatch.

Delivery times are estimates and may vary because of destination, courier availability, weather, public holidays, operational disruptions or other circumstances beyond our control.

An estimated delivery date is not a guaranteed delivery commitment.

5. Order Tracking

After dispatch, tracking details may be shared by email, SMS, WhatsApp or through your customer account using the contact details provided at checkout.

Tracking information may take some time to update after the parcel is handed to the courier.

6. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate address, PIN code, phone number and required contact information.

We are not responsible for delays, failed deliveries or return-to-origin shipments caused by incorrect or incomplete information supplied by the customer.

Address changes may not be possible after an order has been packed or dispatched.

7. Delivery Attempts

Courier partners may attempt delivery more than once. Customers should remain available and respond to courier calls or messages.

If delivery fails because the recipient is unavailable, refuses delivery or does not respond after repeated attempts, the order may be returned to us.

8. Damaged, Opened or Incomplete Packages

If a package arrives damaged, opened, leaking, tampered with or with missing items, contact us within 48 hours of delivery.

Please provide your order number, photographs of the outer package and shipping label, photographs of the affected product, and an unboxing video where available.

Keep the product and original packaging until the claim is resolved.

9. Delayed, Lost or Misrouted Orders

If tracking has not updated for an unusual period or the parcel appears delayed, contact us and we will coordinate with the courier.

A replacement or refund will be considered after the shipment status is verified and the applicable courier investigation is completed.

10. Refused or Return-to-Origin Orders

If an order is refused, remains unclaimed or is returned because of an incorrect address, unavailable recipient or repeated failed delivery attempts, an approved refund may be reduced by forward-shipping, return-to-origin and handling charges.

This deduction will not apply when the delivery failure was caused by us or the courier.

11. International Shipping

We do not currently offer international shipping unless specifically stated on the website or confirmed by our support team before the order is placed.

Where international shipping is offered, customs duties, import taxes, documentation and local restrictions may apply and may be the customer’s responsibility.

12. Contact Us

This Shipping Policy may be updated from time to time. The version published on our website at the time of your order will apply, subject to applicable law.