Return and Refund Policy

1. Return Request Period

You must contact us within 7 days of delivery if you receive a product that is damaged, leaking, incorrect, incomplete, expired or visibly tampered with.

Requests submitted after this period may not be accepted, except where required by applicable law.

2. Eligible Return or Replacement Reasons

A return, replacement or refund request may be considered when:

• the product arrived damaged, broken or leaking;
• the product delivered is different from the product ordered;
• one or more items are missing from the package;
• the product was expired at the time of delivery;
• the outer package appears opened, tampered with or seriously damaged; or
• the product has a verified manufacturing defect.

3. Products Not Eligible for Return

For hygiene, safety and quality-control reasons, Ayurvedic medicines, supplements, oils, syrups, powders, tablets, cosmetics, personal-care products and other consumable or sealed products cannot be returned merely because of a change of mind.

A product will not be eligible for return when:

• it has been opened, used, tested, consumed or partially consumed;
• its seal, label, packaging or protective wrapping has been removed or damaged;
• it has been stored or handled incorrectly after delivery;
• the request is based only on taste, fragrance, texture, personal preference or suitability;
• the product was sold as clearance or final sale, unless it arrived damaged, incorrect or expired;
• the batch number or product packaging does not match the item supplied by us;
• adequate proof of purchase is not available; or
• the request is made outside the applicable return period.

These restrictions do not remove any rights available to customers under applicable law for defective, damaged, incorrect, expired or misrepresented products.

4. Evidence Required

To help us review your request, please provide:

• your order number;
• the name of the affected product;
• a clear explanation of the issue;
• clear photographs of the product, outer package, shipping label, seal, batch number and expiry date; and
• an unboxing video, especially for damaged, leaking, missing, incorrect or tampered packages.

Keep the product and all original packaging until your request has been resolved. Disposing of the product before verification may prevent approval of the claim.

5. How to Submit a Return or Replacement Request

Email care@vedsutram.com within the applicable return period and include the required evidence.

Do not send a product back without our written approval. Unauthorised returns may not be accepted or refunded.

6. Return Shipping

• If a return is approved because we supplied a damaged, defective, incorrect, expired or incomplete product, we may arrange reverse pickup where available or reimburse reasonable return-shipping costs approved by us in advance.
• If a discretionary return is accepted for another reason, the customer may be responsible for return-shipping charges.
• Original delivery charges are generally non-refundable unless the full order was incorrect, damaged or otherwise eligible for a full refund.

Do not ship any product to this address until our support team confirms the return authorisation and instructions.

7. Inspection and Approval

Returned products are inspected after receipt. We will notify you whether the return, replacement or refund has been approved or rejected.

A claim may be rejected if the returned product does not match the submitted information, has been used or altered, is missing original packaging, or does not satisfy this policy.

8. Replacements

If an eligible product arrives damaged, defective, incorrect, expired or incomplete, we may offer a replacement at no additional product cost, subject to stock availability.

If a replacement is unavailable, we may offer a refund for the affected product.

9. Refunds

Approved refunds will be issued to the original payment method wherever possible. We do not normally issue cash refunds for online payments.

Refunds are generally initiated within 5–7 business days after approval. Your bank, card issuer, UPI provider, wallet provider or payment gateway may require additional time to credit the amount.

The final credit timeline is controlled by the relevant payment provider.

10. Cash-on-Delivery Orders

For an approved cash-on-delivery refund, we may request verified bank-account or UPI details from the person who placed the order. The customer is responsible for providing accurate refund information.

11. Partial Refunds

If only part of an order is affected, the refund or replacement may be limited to the affected product and applicable taxes. Shipping charges and discounts may be adjusted according to the final eligible order value.

12. Order Cancellation

You may request cancellation before the order has been packed or dispatched by contacting us as soon as possible.

Cancellation is not guaranteed after fulfilment processing has begun. Once dispatched, an order cannot normally be cancelled and must be handled under the applicable return conditions.

If a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method.

13. Refused or Undeliverable Orders

If an order is refused, remains unclaimed or cannot be delivered because of an incorrect address, unavailable recipient or repeated failed delivery attempts, any approved refund may be reduced by forward-shipping, return-to-origin and handling costs, except where the failure was caused by us or the courier.

14. Medical and Product Suitability

Individual responses to Ayurvedic medicines, supplements and wellness products may vary. A product is not considered defective solely because it did not produce a particular expected result or was unsuitable for an individual customer.

Customers should review product information and consult a qualified healthcare professional where appropriate before use.

15. Refund Delays

If an approved refund has not appeared after the stated period:

• check the original payment account;
• contact your bank, card issuer, UPI provider or wallet provider; and
• email us with your order number and refund reference.

16. Contact Us

For cancellations, returns, replacements or refunds, contact:

This policy may be updated from time to time. The version published on our website at the time of your order will apply, subject to applicable law.